Frequently Asked Questions

Do you have a phone number I can contact?

Currently, we don’t have a phone number for customer service inquiries, but we recommend looking around our FAQ to find answers to your questions. If you can’t find what you’re looking for or need help with your order, our Customer Support team will be happy to assist you. Please submit a request via email info@woodtrick.com — we reply within 24–48 hours.

Does Wood Trick have any giveaways?

Check out our social media for information about giveaways and other news.

Where can I buy your products?

Our products are available at woodtrick.com.br.

Can I return a model?

Yes, of course you can return it or request a refund (if applicable). Please check our Return & Exchange Policy.

What if my package is returned, lost, or I can’t track it?

You can use your tracking number to track your package. If you can’t track it, please contact the carrier’s support or email us at info@woodtrick.com. If your package is returned to us according to the tracking, please contact us at info@woodtrick.com and we’ll find a solution.

The carrier marked my package as undeliverable. What now?

We’re sorry! If your package is determined to be undeliverable, it will be returned to us. Once we receive it and confirm it was undeliverable, we’ll issue a full refund, or we can send it again after confirming your correct address with you. You’ll be notified when this happens.

When will my order ship?

Orders usually ship within 3–5 business days (business days do not include weekends or holidays). Once your order has shipped, you’ll receive a shipping confirmation by email with a tracking number.

My package says delivered, but I didn’t receive it.

Sometimes tracking information can be incorrect and packages are marked as delivered before they actually arrive. Your package will most likely arrive within a few days, but it’s worth checking with your neighbors and/or local post office in the meantime.

My package hasn’t moved / tracking hasn’t updated.

Please be patient — delivery usually takes 3–5 business days after dispatch. It’s often helpful to check your carrier’s online tracking, as it may have more up-to-date information. If more than 10 business days pass and you haven’t received your order, please contact our Customer Support team by email (info@woodtrick.com) with your order number.

Can my parcel be redirected to a different address?

Once your order ships, we’re unable to change the shipping address. If your package is returned to us due to an incorrect address, it will be canceled and refunded. We’ll notify you if this happens.

How can I pay for my order?

We accept all major credit cards.

My order shipped but I need to change the address. What should I do?

So sorry for the issue! Once an order ships we can’t change the address, but you may be able to update it on the carrier’s website. Please contact the carrier’s support.

I received the wrong item.

We’re so sorry for the mix-up! Please email our Customer Support team (info@woodtrick.com) and we’ll help.

I received my package and have a problem!

We do our best to get your order to you in perfect condition, but mistakes can happen. Your complete satisfaction is our top priority and we’ll gladly help with any issues. Please email our Customer Support team (info@woodtrick.com).

Are your products eco-friendly?

Yes, of course. Our products are eco-friendly and we’re proud of it. All models are assembled without glue or chemicals; the parts are made of environmentally friendly plywood and are completely safe for nature.